Autocene Support Plans
Standard
Support Plan
- Self-service resources
- System availability monitoring
- Online case management
- Target initial response time <2 hours
Premier
Support Plan
- Self-service resources
- System availability monitoring
- Online case management
- Target initial response time <2 hours
- Global emergency support <30 min
- 24/7 live phone support (English only)
- Escalated support
Enterprise Premier
Support Plan
- Self-service resources
- System availability monitoring
- Online case management
- Target initial response time <2 hours
- Global emergency support <30 min
- 24/7 live phone support (English only)
- Escalated support
- Autocene Passport Integration Support
- Technical customer success manager (TCSM)
- Personalized Admin Training Course – Unlimited Users